1. Introduction
Digital Spark ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, engage our services, or communicate with our team.
By accessing our site or using our services, you agree to the terms of this policy. If you do not agree, please discontinue use immediately.
2. Information We Collect
We collect information necessary to deliver services, communicate effectively, and improve our platform:
- Personal Information: Name, email, phone number, company name, job title, and billing details provided through forms, communications, or service engagements.
- Usage & Technical Data: IP address, browser type, device information, pages visited, time spent on site, and referral URLs collected via cookies and analytics tools.
- Service-Related Data: Information shared during consultations, project scoping, or ongoing client engagements, including business processes, system architectures, and strategic objectives.
3. How We Use Your Information
We use collected information for legitimate business purposes, including:
- Delivering requested consulting, development, and management services
- Responding to inquiries, scheduling meetings, and maintaining client communications
- Improving website functionality, user experience, and service offerings
- Complying with legal obligations, enforcing terms, and preventing fraud
- Processing invoices, managing contracts, and fulfilling administrative requirements
4. Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share data only with:
- Trusted Service Providers: Third-party vendors who assist with hosting, analytics, payment processing, or communication tools, under strict confidentiality agreements.
- Legal & Regulatory Requirements: Government authorities or law enforcement when required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where user information may be transferred as a business asset.
5. Data Security
We implement industry-standard technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, regular security assessments, and employee training. While we strive to protect your data, no electronic transmission or storage method is 100% secure. We encourage you to use strong credentials and report suspicious activity immediately.
6. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Restrict or object to certain processing activities
- Withdraw consent where processing is based on consent
- Request data portability in a structured, machine-readable format
To exercise these rights, contact us at privacy@Digital Spark.io. We will respond within 30 days, subject to legal verification and applicable exceptions.
7. Cookies & Tracking Technologies
We use essential, performance, and functional cookies to maintain site operations, analyze traffic, and personalize experiences. You can manage cookie preferences through your browser settings. Disabling cookies may limit site functionality.
8. International Data Transfers
Digital Spark operates globally. Your information may be transferred to and processed in countries other than your country of residence, including jurisdictions with different data protection laws. We ensure appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms, are in place.
9. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the data.
10. Changes to This Policy
We may update this policy to reflect operational, legal, or technological changes. Updated versions will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related inquiries, data requests, or complaints, contact our Data Protection team:
Email: privacy@digitalspark.ca